Mall and Shopping Center Security in Scranton & Wilkes-Barre | Tri State Security Solutions
Tri State Security Solutions, Inc. provides professional Mall and Shopping Center security guard services throughout the Scranton-Wilkes-Barre metro area and Northeastern Pennsylvania. In today’s retail environment, shopping centers and malls face unique security challenges including shoplifting, crowd management, parking lot incidents, after-hours trespassing, and maintaining a safe, welcoming atmosphere for shoppers and tenants. Our experienced, well-trained security teams help create secure and pleasant shopping experiences while protecting property owners, retailers, and customers.
As a locally owned and operated security company, Tri State Security Solutions understands the specific dynamics of regional shopping centers. We deliver highly visible yet professional security presence that deters crime while supporting a positive customer experience — something large national security firms often struggle to achieve.
Why Malls and Shopping Centers Need Dedicated Professional Security
Shopping centers are high-traffic environments with valuable inventory, large parking areas, and constant pedestrian flow. Common risks include organized retail theft, internal shrinkage, parking lot incidents, vandalism, loitering, and occasional disruptive behavior. A strong, professional security presence not only reduces these incidents but also increases shopper confidence and tenant satisfaction.
Tri State Security Solutions carefully selects and trains officers specifically for retail and mall environments. All personnel undergo rigorous screening, including criminal background checks, DMV records, and additional clearances as required. We pay our officers above industry standards and provide full professional uniforms and equipment, allowing us to attract and retain higher-caliber personnel who excel in customer-facing roles.
Our Mall & Shopping Center Security Services Include:
Our officers receive specialized training in retail-specific de-escalation, customer service excellence, active shooter response, shoplifting intervention, and emergency procedures. We understand that mall security officers must balance firmness with approachability — projecting authority while remaining friendly and helpful to shoppers.
The Tri State Advantage for Retail Properties
As a true local Northeastern Pennsylvania company based in the Scranton-Wilkes-Barre metro, we have intimate knowledge of regional shopping patterns, peak traffic times, seasonal challenges (especially holiday shopping surges), and local crime trends. This regional expertise allows us to deploy the right number of officers at the right times for maximum effectiveness and cost efficiency.
We offer highly flexible coverage options — full-time, part-time, seasonal, and event-based staffing — so you only pay for the security level your center actually needs. Many property managers in Lackawanna and Luzerne Counties have seen measurable reductions in theft, vandalism, and liability incidents after partnering with Tri State Security Solutions.
Our company maintains all licenses and insurance required by law. We are bonded by the Luzerne County Courts. Copies available upon request.
We believe effective Mall and Shopping Center security should enhance the shopping experience, not detract from it. Our officers are trained to be professional ambassadors for your property — helping lost shoppers, assisting tenants, and creating a safe environment where families feel comfortable spending time and money.
Whether you manage a large regional mall, a community shopping plaza, an outlet center, or a mixed-use retail development, Tri State Security Solutions delivers dependable, professional security tailored to the needs of Northeastern Pennsylvania retail properties.
Contact Tri State Security Solutions, Inc. today for a free mall and shopping center security assessment. Call (570) 861-8700 or fill out our online form. Let our experienced local team help protect your property, tenants, and shoppers while supporting a thriving retail environment.
