Loss Prevention Officers in Scranton & Wilkes-Barre | Tri State Security Solutions

Tri State Security Solutions, Inc. provides highly trained Loss Prevention Officers across the Scranton-Wilkes-Barre metro area and Northeastern Pennsylvania. Our professional loss prevention teams specialize in reducing theft, minimizing inventory shrinkage, protecting assets, and maximizing profitability for retail stores, warehouses, distribution centers, and other commercial businesses.

In today’s competitive retail and commercial environment, shrinkage due to theft, employee dishonesty, and operational errors can significantly impact your bottom line. Tri State Security Solutions’ Loss Prevention Officers are experts at identifying vulnerabilities, deterring criminal activity, and implementing proactive strategies that deliver measurable results.

What Our Loss Prevention Officers Do

Our Loss Prevention Officers are carefully selected, rigorously screened, and extensively trained to handle both external theft and internal shrinkage. Services include:

• Floor Surveillance & Behavioral Monitoring — Observing customer and employee behavior to detect suspicious activity in real time.
• Access Control & Exit Monitoring — Strategic placement at entrances, exits, and high-value areas to prevent unauthorized removal of merchandise.
• Internal Theft Investigations — Discreet monitoring of employee activity, break rooms, stock areas, and loading docks.
• Apprehension & Documentation — Professional handling of shoplifters and dishonest employees with detailed incident reports suitable for prosecution and insurance claims.
• Data Analysis & Reporting — Regular shrinkage reports and trend analysis to help management identify weaknesses and implement better controls.
• Training & Consultation — Staff training on loss prevention best practices, customer service techniques that also deter theft, and procedural improvements.

We offer both uniformed and plainclothes Loss Prevention Officers depending on your environment and objectives. Uniformed officers provide visible deterrence, while plainclothes officers blend into the environment for discreet observation and more effective internal theft detection.

Pennsylvania Regulations for Loss Prevention Officers

In Pennsylvania, Loss Prevention Officers are regulated under the Private Detective Act of 1953. They must work under a licensed security agency (such as Tri State Security Solutions). If an officer carries a firearm, they are required to hold current Act 235 Lethal Weapons Certification from the Pennsylvania State Police. All our officers meet or exceed these standards.

Our company maintains all licenses and insurance required by law. We are bonded by the Luzerne County Courts. Copies available upon request.

Why Both Uniformed and Plainclothes Loss Prevention Officers Are Needed

Different situations call for different approaches. Uniformed officers serve as a strong visual deterrent and are excellent for high-traffic retail environments. Plainclothes officers, however, are often more effective at catching internal theft and sophisticated shoplifters who are aware of uniformed security. Tri State Security Solutions carefully assesses your risk profile to recommend the optimal combination, ensuring maximum effectiveness while maintaining the right atmosphere for your customers and staff.

Our officers receive ongoing training in advanced surveillance techniques, legal aspects of detention, de-escalation, report writing, and customer service. Because we pay competitive wages and provide full uniforms and equipment, we attract and retain higher-caliber personnel who take pride in protecting your business.

As a true local Northeastern Pennsylvania company based in the Scranton-Wilkes-Barre metro, we have intimate knowledge of regional theft patterns and quick response capabilities. Many business owners in Lackawanna and Luzerne Counties have seen significant reductions in shrinkage after partnering with us.

Whether you operate a single retail location or a multi-site operation, Tri State Security Solutions delivers professional, ethical, and highly effective Loss Prevention services that protect your profitability and reputation.

Contact Tri State Security Solutions, Inc. today for a free loss prevention assessment. Call (570) 861-8700 or fill out our online form. Let our experienced local team help safeguard your business and maximize your bottom line.